For visitors at TriCities Hospital
At TriCities Hospital, we are committed to providing our visitors and guests with a comfortable place where they feel at home. Learn more about the amenities we offer.
Visiting our hospital
John Randolph Medical Center is now TriCities Hospital. Here, we consider the support of family and friends to be essential for our patients' recovery. We want your visit to be as pleasant and comfortable as possible.
Information for our visitors
We are pleased to provide a welcoming environment not only to our patients but also to our visitors. Our hospital is here to provide healing and support to everyone.
Visiting hours at our hospital
Our hospital's visiting hours are 7:00am to 8:00pm, with exceptions made on a case-by-case basis. In addition, we have special hours for patients in intensive care or critical care.
Visitation restrictions
Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.
Our visitor services
We understand how valuable it is to be able to spend time with your loved one while they are visiting our hospital. That's why we offer guests a range of services to make their time with us comfortable and pleasant.
In addition, we have special hours for patients in intensive care or critical care. Visitor lounges are located on most floors, with special areas for families of patients in surgery, critical care and emergency.
Some of the additional amenities we provide for visitors include:
- Food services including a cafeteria with vending machines
- Convenient and free parking available
- Gift shop with flowers, cards, magazines and more
- Wi-Fi access throughout the hospital
- Volunteers deliver gifts, flowers and mail to patients
- Hearing-impaired telecommunication assistance
- Discounts for several nearby hotels
- Notary public services, available Monday through Friday, 8:30am to 4:30pm
- Hearing-impaired telecommunication assistance
- Discounts for several nearby hotels
- Healthy lifestyle program, h2u, for anyone over age 55, meets on the last Monday of each month
Pastoral care and chapel services
Additionally, spiritual services based on your religious preferences are available at any time upon request or referral. Our nondenominational chapel, located on the first floor of the administrative wing, remains open 24 hours a day.
Volunteering at our hospital
Volunteers are an incredibly important part of our hospital. When you join our volunteer program, you not only serve your community, you allow us to provide an even wider range of care for our patients. We invite anyone who is able to volunteer and be a part of our family.
Stay informed with surgery update texts
We know how important it is to be both informed and connected with those you love, especially during a major surgical procedure. We offer a text message program that gives live updates about your family member's surgery so that you can feel more at ease during what can be a very stressful time.